Server Management (SM)
Features and benefits:
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Server Management is a 'total' support package for your server(s) and critical devices. |
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Unlimited email, phone, remote and on-site support for your server(s) for a monthly fixed fee. |
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You tell us the performance you require from your server and we will guarantee to deliver it. |
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A choice of response times to fit your budget. |
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Money-back guarantee if we fail to meet our response times. |
In-depth
Our support is pro-active, as we believe over 90% of outages can be prevented when servers are managed and monitored correctly. Preventative maintenance is standard for all servers and is performed by our remote automated systems and on-site visits where required:
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Daily checks:
Monitor server health, data integrity, error log anomalies, and hardware and software failure. |
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Weekly checks:
Benchmark server performance, disk and memory usage, and response times.
Check all PC and laptop minimum patch levels are correct, and anti-virus signatures are up-to-date. |
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Monthly checks:
Identify if there is a requirement to deploy critical OS and application software updates recommended by the respective vendors. |
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Every 3 months:
File system restore.
Identify if any new storage or resource requirements have arisen.
Perform server(s) housekeeping. |
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If we have been unable to prevent an outage from occurring, you can rely on our Support with a guaranteed response of 2 or 4 hours, or Next Business Day |
All support contracts include unlimited email, phone, remote and on-site support for a monthly fixed fee.
Monthly charges
Server Management is split into 3 components for pricing:
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The server and operating system as one unit. |
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The number of client licences for the entire Enterprise (measured in units of 5). |
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Extra server modules, such as SQL, Exchange, anti-virus server, backup server etc. |
| Service agreement |
Monthly cost |
| Monday - Friday: 08:30 – 17:00 (NBD response) |
| Server and operating system |
£137 |
| Per 5 clients |
£4.50 |
| Extra server module, e.g. SQL, Arcserve, Exchange,
Backup Exec etc |
£41.50 |
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Monday - Friday: 08:30 - 17:00 (4-hour response) |
| Server and operating system |
£157 |
| Per 5 clients |
£5.50 |
| Extra server module, e.g. SQL, Arcserve, Exchange etc |
£48.50 |
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Monday - Friday: 08:30 - 17:00 (2-hour response) |
| Server and operating system |
£177 |
| Per 5 clients |
£6.50 |
| Extra server module, e.g. SQL, Arcserve, Exchange etc |
£55.50 |
| 24 x 7: (4-hour response) |
| Server and operating system |
£628 |
| Per 5 clients |
£22 |
| Extra server module, e.g. SQL, Arcserve, Exchange etc |
£194 |
| 24 x 7: (2-hour response) |
| Server and operating system |
£708 |
| Per 5 clients |
£26 |
| Extra server module, e.g. SQL, Arcserve, Exchange etc |
£222 |
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